At this time, there are a handful of items that we cannot accept for cleaning due to the nature of the item or the risk they may pose to our team.
Non-Clothing Items
These specific items often require a specialized cleaning process that we are not equipped to provide: (These are some examples. If you have a specific non-clothing item in mind, feel free to contact us for further information.)
- Pillows
- Curtains
- Sofa covers
- Rugs (bath rugs are the exception. Please note that all rugs are required to have tags stating they are machine washable. We do not wash rugs labeled "dry clean only" or have a stiff, woven bottom.)
Contaminated items
We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with:
- Bodily fluids that are visible (vomit, blood, etc.)
- Tar
- Moisture if the item is still wet or damp
- Mildew
- Bedbugs: If you send in any item that shows signs of bedbugs, such as bloodstains, bedbug feces, shed skins, or a musty odor, you will be charged a hazard fee of up to $200, regardless of whether you have read our policy. Please do not use our service if any of your items are infested with bedbugs or show signs of infestation.
- Poison ivy or poison oak oils (although these oils are not visible to the eye please note that these oils may not be removed during the wash and can spread throughout your laundry)
- Hazardous chemical residue (if you are aware that chemicals are on any of your laundry items please do not include them for everyone's safety. Also, chemicals might not be removed during the wash)
Specialty Care Clothing items
These clothing items require specialty care that falls outside of our area of expertise: (This list is not exhaustive. If you have a specific specialty care clothing item, feel free to reach out to us for assistance.)
- Wedding dresses
- Vintage clothes
- Costumes
- Hats/Headwear
- Shoes
- Fur & Animal products (feathers, fur coats)
- Purses/Handbags
- Leather
